Network Status

Service Status Information and Network Announcements


Server15 maintenance (Scheduled)

Affecting System - Server15 | Priority - Critical


Update: The maintenance was completed successfully at 1:02am (UTC-5).

Mise-à-jour: La maintenance a été complétée avec succès à 1:02am (UTC-5).

Dear Customer,

As a valued customer, Gotekky is committed to keeping you informed about any changes in the status of your service with us. This notice is to alert you regarding maintenance that will be performed on one of our VPS nodes:

Start time: 12:01 AM (local time) 23/12/2018
End time: 03:00 AM (local time) 23/12/2018
Expected Outage/Downtime: 30 mins to 1 hour.

We will be making changes to the way the network cards are set up on server15 to improve redundancy. We will be bonding the network ports to ensure that the server is not relying on a single network switch for connectivity.

We will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact support@gotekky.com.

We appreciate your patience during this work and welcome any feedback.


Thank you for being a Gotekky customer.


Sincerely,

============================

Cher client,

 

Gotekky s'engage à vous tenir informé de tout changement dans le statut de votre service chez nous. Cet avis vous avertit que de la maintenance sera effectuée sur l’un de nos serveurs qui héberge votre machine virtuelle:

 

 

Début: 00:01 (heure locale) 23/12/2018

Fin: 03:00 (heure locale) 23/12/2018

Panne / arrêt prévu: 30 minutes à 1 heure.

 

 

Nous allons modifier la manière dont les cartes réseau sont configurées sur server15 pour améliorer la redondance. Nous allons relier les ports réseau pour nous assurer que le serveur ne dépende pas d’un seul commutateur réseau pour la connectivité.

 

 

Nous ferons tout notre possible pour minimiser les inconvénients. Si vous rencontrez des problèmes de connexion après cette fenêtre ou si vous avez des questions concernant la maintenance, veuillez contacter notre soutien technique à l'adresse courriel support@gotekky.com.

 

 

Nous vous remercions de votre patience pendant ce travail et vos commentaires seront les bienvenus.

 

 

 

Merci d'être un client Gotekky.

 

 

Cordialement,

Date - 23/12/2018 00:01 - 23/12/2018 03:00

Last Updated - 23/12/2018 05:14

Network maintenance (Scheduled)

Affecting Other - Toronto Network | Priority - Low


 
Dear Customer,

As a valued customer, Gotekky is committed to keeping you informed about any changes in the status of your service with us. This notice is to alert you regarding maintenance that will be performed by one of our upstream carriers:

Start time: 12:01 AM (local time) 12/01/2019
End time: 04:00 AM (local time) 12/01/2019
Expected Outage/Downtime: None

One of our upstream carriers Cogeco Data Services will be performing power related maintenance. During this maintenance, they will be replacing existing connectors to a breaker panel. 

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact support@gotekky.com.

We appreciate your patience during this work and welcome any feedback.


Thank you for being a Gotekky customer.


Sincerely,

Date - 12/01/2019 00:01 - 12/01/2019 04:00

Last Updated - 19/12/2018 09:12